Kinman is a small firm with just 1 overworked Joe at the HELP
DESK
so please research your question before sending a message which may not be necessary because
you'll find lots of answers on this site.
First step is use the Internal Search Engine located upper right of every page on the Classic Desk Top site and on the front page of the modern mobile site it's just above the PayPal icons.
If no luck look for answers in the sections indicated by the Black arrows below.

If you have really tried and can't find your answer send us a message.
If you have not received a reply within 5 days check your Junk folder.